Privacy Policy

Last updated: 1 April 2026

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1. Introduction

At UKTourMasters, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

This policy is compliant with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable Polish data protection legislation.

2. Data Controller

The controller of your personal data is:

PASSPORTA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Jana III Sobieskiego 2
40-082 Katowice, Poland
KRS: 0001150100 | NIP: PL6343050934 | REGON: 540729958
Email: info@uktourmasters.com

3. Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: first name, last name, date of birth, nationality, passport details (where required for bookings).
• Contact Data: email address, telephone number, postal address.
• Financial Data: payment card details (processed securely through our payment provider), billing address.
• Transaction Data: details of tours booked, payments made, and refunds issued.
• Technical Data: IP address, browser type and version, time zone, browser plug-in types, operating system, and platform.
• Usage Data: information about how you use our website.
• Marketing & Communications Data: your preferences in receiving marketing from us.

4. How We Use Your Data

We use your personal data for the following purposes:

• Contract performance: To process your tour bookings, take payments, and provide tour services.
• Legal obligations: To comply with accounting, tax, and other legal requirements.
• Legitimate interests: To improve our website and services, prevent fraud, and maintain business records.
• Consent: To send marketing emails and newsletters (only if you have opted in).

We will never sell your personal data to third parties. We may share your data with trusted service providers (e.g., hotels, transport operators) solely for the purpose of fulfilling your booking.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device. We use:

• Strictly necessary cookies: Essential for the website to function properly.
• Analytical/performance cookies: Allow us to recognise and count visitors and see how visitors move around our site.
• Functionality cookies: Recognise you when you return to our website.
• Targeting cookies: Record your visit to our website, the pages you visit, and the links you follow.

You can set your browser to refuse all or some browser cookies. Please note that if you disable cookies, some parts of the website may not function correctly.

6. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You have the right to request correction of inaccurate or incomplete data.
• Right to erasure: You have the right to request deletion of your personal data in certain circumstances.
• Right to restriction: You have the right to request that we restrict the processing of your personal data.
• Right to data portability: You have the right to receive your data in a structured, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes.
• Right to withdraw consent: Where we process your data based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details in the Contact section below. You also have the right to lodge a complaint with the Polish Data Protection Authority (UODO): uodo.gov.pl.

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking data is typically retained for 6 years for accounting and legal purposes.

7. Contact

For any privacy-related questions or to exercise your rights, please contact our Data Controller:

PASSPORTA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Jana III Sobieskiego 2
40-082 Katowice, Poland
Email: info@uktourmasters.com